In the world we live in there are many weird things that happen around us. We cannot know all of them, but we sure do see a few and feel bizarre. We all use a mirror to see our reflection. The mirror is like a common household item in every house. However, what would be your reaction if you see a mirror in an office work desk?
You would feel that person is self-obsessive and needs a mirror even while working. Or you may think they are protecting themselves from intruders and stuff who come from the back right? What if I tell you it was the idea of the company to install a mirror at the work desk? Seems a bit odd right? What if I tell you that they installed it on all the desks. It is weird, isn’t it?
No matter if an employee is working for a company, they have their personal life. They have the freedom of expressing their emotions. For instance, a person might be having a rough day at home or might be feeling low. It is okay for them to be in silence, not talk to anyone and still keep working. It is not like you should always smile and keep working right?
If you agree with me, then I got one of the bizarre incidents which personally shook me to the core. Recently corporate giants started installing mirrors at employee work desks so that if they are sad they can simply look into the mirror and “Smile.” First of all, I didn’t get it. I thought what is the need for that? But when they shamelessly said to keep a good face before client, I couldn’t even speak.
This mirror thing has now entered almost all parts of the world, and it is making me very sick thinking about it. This is mainly seen in the customer service department. The organisation specifically states that “Don’t worry if you are having rough customer guys, just end the call, look at the mirror and smile. Then take the next call.” I mean is it not enough that you suck their blood and sweat and give salary which is equal to peanuts? You have to turn them to robots and control their expressions?
We all work to pay the bills and bear the finances. Some of us may have passions, but I’m sure not customer care person would want to do that job. Who would want to get cusses and yelling’s for nine hours in a day? The corporates are not ready to stand up the employee and say to the customer not to be rude or behave professionally. But they want a human to control their sadness and smile.
This is the violation of basic human rights of an individual. Why hire humans and make them do this? Just automate all your processes and get your work done by robots. Sure, the customer has rights and all and they deserve the service they need. But it doesn’t matter if the employee is happy or sad. They can have a rough day and they have all the rights to express their feelings.
If you have faced this situation or going to face, my friend you are a hero and an inspiration. Just hang in there and you will have the best days coming!